All orders placed with TechnoSource are subject
to acceptance of terms and conditions of sale as outlined below.
Customer deemed to have read these terms and conditions and
agrees to such terms and conditions of sale. |
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1)Pricing |
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1.1 |
All prices quoted are inclusive of
GST and are subject to change without any notice to customer. |
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1.2 |
Any products listed on web site with $0.00 value
means that item is not available for sale or is discontinued. |
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1.3 |
Price may vary depending upon the quantity required
or exchange rate, TechnSource has the right to reject any order
if any such condition arrives. |
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1.4 |
Product specification and prices are subject
to change without notice. |
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2) Payment Terms |
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2.1 |
All goods are dispatched only upon
receipt of payment by TechnoSource except where customer has
a trading account with TechnoSource. Such trading account is
opened only by written application and approval of the application
by TechnoSource’s accounts department. |
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2.2 |
Payment could be made by Credit Card (Visa, MasterCard
or bank card) or by Direct Deposit by Electronic Funds Transfer
(EFT) to TechnSource’s account or by cash / cheque etc. |
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2.3 |
Bank details are provided on the web site or
on the Invoice at the time of purchase. |
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2.4 |
A credit account could be provided only to approved
customers with sufficient credit reference checks. It is customer’s
responsibility to provide sufficient references to process the
application quicker. |
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2.5 |
Credit Account’s terms of payments are
7 / 14 / 30 days from the date of Invoice. |
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2.6 |
TechnoSource have the right to reject any application
for account without giving any sufficient reason. |
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2.7 |
TechnoSource reserves the right to refer an
overdue account to a debt collecting agency or its solicitor
for collection and recovery action and customer agrees to be
responsible to meet all reasonable costs and commissions incurred
to recover those debts. |
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2.8 |
Customer must inform TechnoSource in writing
if there are any changes in the business, which effects normal
business transactions with TechnoSource or its payment. |
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2.9 |
Legal title of the goods remains with TechnSource
until payment is made in full. |
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3)Delivery |
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3.1 |
All items will be delivered via
third party courier or Australia Post unless items are picked
up from specified Warehouse. |
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3.2 |
Delivery is considered complete as soon as goods
are handed over to courier or Australia Post for transportation
to customer. |
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3.3 |
TechnoSource will not he held liable for any
goods damaged in transit. Customer can pre-arrange insurance
prior to dispatch of goods. Such pre-arrangement must be informed
in writing to TechnoSource. |
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3.4 |
Delivery will be made to specified location provided
by the customer at the time of placing order. Customer will
have to incur all Shipping and handling charges which will be
calculated at the time of invoicing or dispatch of goods. |
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3.5 |
Customer must inform TechnoSource if goods are
required urgently or within specified time frame. Whereas TechnoSource
will try its best to achieve those dates, but it can not be
held liable directly or indirectly if customer have suffered
losses due to any delay. |
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3.6 |
Customer must inform in writing to TechnoSource
for any short shipment or damaged goods in transit within 48
hours from the date of delivery. Any claim made after this period
may be rejected by TechnoSource. |
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4)Warranty |
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4.1 |
All warranty claims must be provided
with written proof of purchase along with detailed description
of the problem in the specified Returns Authorization (RA) form.
These forms are available on the TechnSource web site or could
be requested via email to support@TechnoSource.com.au |
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4.2 |
Under no circumstances an advance replacement
could be sent to customers. Customer must first return the goods
which are under warranty and then those goods could be either
fixed or replaced as per manufacturer’s warranty. |
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4.3 |
Warranty is given for all the hardware supplied
in Australia only. Goods returned to TechnoSource as part of
a warranty claim shall be forwarded by TechnoSource to its supplier
or to the manufacturer for assessment and either rejection of
the warranty claim or repair or replacement in accordance with
the applicable manufacturer’s warranty. |
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4.4 |
All goods sent under warranty claims must have
the original packaging without any writing on them and customer
must ensure that those goods or boxes are in
re-salable condition.
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4.5 |
If any goods are found to be DOA (Dead on Arrival),
it must be informed to TechnoSource within 7 days of the receipt
of the goods, and otherwise those faulty goods will be treated
under normal warranty. |
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4.6 |
If a warranty item is found NOT to be faulty
a service fee of $ 95 (Inc GST) will be charged and further
$ 95 (Inc GST) per hour for the time to inspect and test these
goods. |
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4.7 |
All warranty goods are Return to Base (RTB) to
TechnSource’s offices in Melbourne, Victoria, Australia
or its warehouse in Melbourne, Victoria Australia. |
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5)Returns |
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5.1 |
Any goods returned except for faulty,
damaged on delivery or incorrectly supplied goods, will incur
a 25% re-stocking fee. |
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5.2 |
Claims for credits must be made within seven
(7) days of delivery along with written proof of purchase and
detailed description in the prescribed Returns Authorization
(RA) form. Such forms could be obtained from the TechnoSource
Website or could be requested via sending email to support@TechnoSource.com.au |
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5.3 |
Goods should be dispatched only after receiving
RA number for TS Support Dept. |
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5.4 |
A copy of RA form along with RA Number and original
Invoice must be returned along with the goods otherwise claims
will be rejected. |
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5.5 |
RA form or Warranty claim form not properly completed
will be rejected and goods returned at the customer’s
expense. |
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5.6 |
Order placed for the non-standard items could
not be cancelled. Customer must accept delivery of the goods
within 7 days of advising customer of the availability of those
goods. |
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5.7 |
Goods that are requested for credit must be
in its original and re-saleable condition. Writing and stickers
on the boxes will not be accepted and claim for credit could
be rejected. |
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5.8 |
Credit will not be issued for the freight portion
of the original invoice. |
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5.9 |
No refund will be issued. A credit will be allocated
against customer’s account and will be valid for 6 months
from the date of issue of such credit. |
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5.10 |
Freight and insurance for any goods sent for
returns must be the responsibility of the customer. If goods
are sent back after repair or replacement, customer must pay
the freight and insurance. |
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6)Errors |
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6.1 |
Web pages and accounting systems
are kept up to date wherever possible. Imaging displayed may
vary from actual product. |
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6.2 |
Errors and omissions to these products on TechnoSource’s
web site or catalogue or its accounting systems are excepted
E. & O.E. |
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