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REFUND POLICY

  1. Non Defective / non-damaged  Goods:
    1. Claims for credits must be made within seven (7) days of delivery along with written proof of purchase and detailed description in the prescribed Returns Authorization (RA) form. This form can be requested by sending email to support@technoSource.com.au
    2. Upon receiving RA form, TechnoSource will go through details given on the form and either issue RA number or inform customer the reason for rejection of RA.
    3. A copy of RA form along with RA Number and original Invoice must be returned along with the goods otherwise claims will be rejected.
    4. RA form not properly completed will be rejected and goods returned at the customer’s expense.
    5. Order placed for the non-stock items could not be cancelled.
    6. Goods should be sent only after receiving RA number from TechnoSource Support Dept.
    7. All non-damaged / non defective goods returned with a valid RA will incur a 25% re-stocking fee. A credit will be allocated against customer’s account and will be valid for 12 months from the date of issue of such credit.
    8. Goods will not be returned if you simply change your mind, found it cheaper elsewhere or decided that you did not like the product and had no use for it.
    9. Goods that are requested for credit must be returned in its original packaging and re-saleable condition. Writing and stickers on the boxes will not be accepted and claim for credit could be rejected. Customer need to ensure that all user guide / cd etc. are returned along with item. A credit will be allocated against customer’s account and will be valid for 12 months from the date of issue of such credit.
    10. Credit will not be issued for the freight component of the original invoice.
    11. Freight and insurance for any goods sent for returns must be the responsibility of the customer.
       
  2. Defective / Damaged Goods / DOA:
    1. Any DOA (Dead on Arrival), warranty defective, or damaged  goods must be notified and claim  for credits must be made within seven (7) days of delivery along with written proof of purchase and detailed description in the prescribed Returns Authorization (RA) form. This form can be requested by sending email tosupport@technoSource.com.au
    2. Customer must inform in writing to TechnoSource for any short shipment or damaged goods in transit within 48 hours from the date of delivery. Any claim made after this period may be rejected by TechnoSource.
    3. Upon receiving RA form, TechnoSource will go through details given on the form and either issue RA number or inform customer the reason for rejection of RA.
    4. Goods should be sent only after receiving RA number from TechnoSource Support Dept.
    5. A copy of RA form along with RA Number and original Invoice must be returned along with the goods otherwise claims will be rejected.
    6. RA form or Warranty claim form not properly completed will be rejected and goods returned at the customer’s expense.
    7. Goods that are requested for credit must be returned in its original packaging and re-saleable condition. Writing and stickers on the boxes will not be accepted and claim for credit could be rejected. Customer need to ensure that all user guide / cd etc. are returned along with item. A credit will be allocated against customer’s account and will be valid for 12 months from the date of issue of such credit. In certain cases, there will also be an option for a full refund.
    8. Credit will not be issued for the freight component of the original invoice.